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Why are documents required?

Telecommunications regulations in many countries require identity verification before a phone number can be assigned. This is to prevent fraud and ensure compliance with local laws.

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When are documents needed?

Documents are required when:
  • You purchase a local number in certain countries (e.g. Germany, France)
  • The number type has specific regulatory requirements
  • Telnyx flags the number as requiring verification
You’ll see regulatory requirements listed when browsing available numbers. Numbers without requirements can be used immediately after purchase.

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Uploading documents

1

Check your order status

Go to Settings → Telephony. Orders requiring documents will show a status indicator.
2

Upload required documents

Click on the order and upload the requested documents:
  • Identity document — scan or photo of passport, ID card, or driver’s license
  • Address proof — recent utility bill, bank statement, or government correspondence
3

Wait for approval

Documents are submitted to the telephony provider for review. This typically takes 1-3 business days.
4

Number activation

Once approved, your phone number is activated and starts receiving calls.

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Document requirements

Accepted formats:
  • Passport (all countries)
  • National ID card (EU countries)
  • Driver’s license (select countries)
The document must be:
  • Valid (not expired)
  • Clearly legible
  • Full page visible (no cropped corners)
Accepted formats:
  • Utility bill (gas, electric, water) — less than 3 months old
  • Bank statement — less than 3 months old
  • Government letter — less than 6 months old
The document must show:
  • Your full name
  • Your address
  • Date of issuance
Blurry, cropped, or expired documents will be rejected. Make sure scans are high quality and all information is readable.