Browser-based testing
Every agent can be tested directly from your dashboard without needing a phone number. This lets you iterate quickly on instructions and voice settings.Start a test call
- Navigate to your agent’s page in the dashboard.
- Click the microphone button in the bottom-right corner.
- Allow browser microphone access when prompted.
- Start speaking — your agent will respond in real time.
What to test
- Greeting — does the agent introduce itself correctly?
- Knowledge retrieval — ask questions that require knowledge base content.
- Edge cases — try unexpected questions to see how the agent handles them.
- Transfer triggers — say something that should trigger a call transfer.
- Language — verify the agent responds in the correct language.
Test minutes
Test calls consume test minutes from your plan’s test allowance, which is separate from your production minutes.Free plans include a limited number of test minutes. Paid plans include more generous test allowances. See plans for details.
Tips for effective testing
Use a quiet environment
Use a quiet environment
Background noise can affect speech recognition. Use a quiet room or a headset for the best results. The noise reduction setting on your agent also helps — try “Near field” for close-range microphone usage.
Test different scenarios
Test different scenarios
Don’t just test the happy path. Try edge cases like:
- Asking about something not in the knowledge base
- Speaking in a different language than configured
- Interrupting the agent mid-sentence
- Staying silent to test timeout behavior
Review transcripts after each test
Review transcripts after each test
After ending a test call, check the call history for the full transcript. This helps you spot misunderstandings and refine your instructions.