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Purchase flow

1

Open telephony settings

Go to Settings → Telephony from your dashboard.
2

Select country and type

Choose:
  • Country — the country where you want a phone number
  • Number type — local, national, or toll-free (varies by country)
  • Area code or locality (optional) — filter by region
3

Browse available numbers

A list of available phone numbers appears. Each number shows:
  • The full phone number
  • Monthly cost
  • Any regulatory requirements
4

Select and purchase

Click a number to select it, then click Purchase. You’ll be redirected to a payment page to complete the transaction.
Phone numbers cost a one-time setup fee of €10. Monthly recurring costs depend on the number type and country.
5

Link to your agent

After purchase, the number is automatically linked to the agent you selected. Inbound calls to this number will be answered by your agent.

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Regulatory requirements

Some countries and number types require identity verification before a number can be activated. Common requirements include:
  • Proof of identity — passport, driver’s license, or national ID
  • Proof of address — utility bill, bank statement, or government letter
Numbers with regulatory requirements won’t be active until all required documents are uploaded and approved. See regulatory documents for details.

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Netherlands-specific notes

For Dutch numbers:
  • Local numbers — require a specific area code (e.g. 020 for Amsterdam, 010 for Rotterdam)
  • 085 numbers — national numbers that don’t require an area code and work nationwide
  • Regulatory documents are typically not required for 085 numbers
If you don’t need a specific city number, 085 numbers are the easiest and fastest to set up.

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Costs

ItemCost
Number setup (one-time)€10.00
Monthly recurringVaries by country/type
Inbound call minutesIncluded in your plan
Call minutes are billed against your plan’s monthly allowance. See plans for minute limits per plan.