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Overview

The Google Maps tool allows your agent to perform location-related lookups during calls. This is useful for businesses that need to provide directions, find nearby branches, or verify addresses.

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Capabilities

  • Address lookup — find the full address of a location by name
  • Directions — get travel directions between two points
  • Nearby search — find nearby businesses or points of interest
  • Place details — retrieve information about a specific place

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Setup

1

Navigate to tools

Go to your agent’s settings and open the Tools tab.
2

Find Google Maps

Browse the tool marketplace and find the Google Maps tool.
3

Add to your agent

Click Add to link the Google Maps tool to your agent.
4

Configure API key

Enter your Google Maps API key. You’ll need a key with the Places API and Directions API enabled.
You can get a Google Maps API key from the Google Cloud Console.

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Usage in instructions

Reference the tool in your agent’s instructions to guide when it should be used:
Be specific about location names in your instructions so the agent searches for the right place.

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Example conversation

Caller: How do I get to your store from Central Station? Agent: [invokes Google Maps] From Amsterdam Central Station, you can take tram 2 towards Nieuw Sloten and get off at Keizersgracht. Our bakery is a 2-minute walk from there, at Keizersgracht 123.