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Overview

The Google Maps tool allows your agent to perform location-related lookups during calls. This is useful for businesses that need to provide directions, find nearby branches, or verify addresses.

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Capabilities

  • Address lookup — find the full address of a location by name
  • Directions — get travel directions between two points
  • Nearby search — find nearby businesses or points of interest
  • Place details — retrieve information about a specific place

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Setup

1

Navigate to tools

Go to your agent’s settings and open the Tools tab.
2

Find Google Maps

Browse the tool marketplace and find the Google Maps tool.
3

Add to your agent

Click Add to link the Google Maps tool to your agent.
4

Configure API key

Enter your Google Maps API key. You’ll need a key with the Places API and Directions API enabled.
You can get a Google Maps API key from the Google Cloud Console.

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Usage in instructions

Reference the tool in your agent’s instructions to guide when it should be used: 
When a caller asks for directions or our office address,
use the Google Maps tool to look up the information.
Our main office is called "Bakkerij van der Berg, Amsterdam".
Be specific about location names in your instructions so the agent searches for the right place.

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Example conversation

Caller: How do I get to your store from Central Station? Agent: [invokes Google Maps] From Amsterdam Central Station, you can take tram 2 towards Nieuw Sloten and get off at Keizersgracht. Our bakery is a 2-minute walk from there, at Keizersgracht 123.