Create your first agent

Create an agent

Open the agent dialog

From your dashboard, click the + New agent button. A dialog will appear asking for basic details.

Fill in the basics

Name — a descriptive name like “Sales assistant” or “Support agent”.
Description (optional) — a short note for your own reference.

Write instructions

The instructions field is the most important part. This is where you tell the agent:

Who it represents (company name, role)
How to greet callers
What topics it can help with
When to transfer or escalate

You are the reception assistant for Bakkerij van der Berg.
Greet callers warmly and help them with:
- Opening hours and location
- Ordering cakes and pastries
- Questions about allergens

If a caller wants to speak to a manager, transfer the call.
Always be friendly and professional.

See writing effective instructions for advanced tips.

Choose a voice

Select from available voices: Ash, Ballad, Coral, Sage, or Verse. Each has a distinct tone and character.

You can preview voices by starting a test call after saving your agent.

Save and test

Click Save. Your agent is now ready. Use the microphone button to start a test conversation.

Agent settings at a glance

Setting	Description	Default
Voice	The speaking voice of your agent	Ash
Speed	Speech rate (0.5× to 2×)	1.0×
Model	The AI model powering conversations	gpt-4o-realtime
Temperature	Creativity level (0 = precise, 1 = creative)	0.7
Noise reduction	Reduces background noise during calls	Near field
Transcription	Enables real-time speech-to-text logging	Enabled

Next: Add knowledge

Make your agent smarter by uploading documents or crawling your website.

Getting started

Get started

Agents

Connections

Telephony

Calls

Billing

Account

Create an agent

Agent settings at a glance

Next: Add knowledge

​Create an agent

​Agent settings at a glance

Next: Add knowledge

Create an agent

Agent settings at a glance