How telephony works
AssistPulse uses Telnyx as its telephony provider to handle inbound phone calls. When someone calls your agent’s number:- Telnyx receives the call and routes it to AssistPulse.
- A real-time session is created with OpenAI’s Realtime API.
- Your agent answers with its configured greeting.
- Audio streams bidirectionally between the caller and the AI model.
- When the call ends, a transcript and summary are generated.
Getting started with telephony
Buy a number
Search for and purchase a local phone number for your agent.
Regulatory documents
Upload required identity documents for certain countries or number types.
Inbound calls
Understand how inbound calls are routed and processed.
Supported countries
Phone numbers are available in many countries. The most common:| Country | Number types |
|---|---|
| 🇳🇱 Netherlands | Local, national (085) |
| 🇧🇪 Belgium | Local, national |
| 🇩🇪 Germany | Local |
| 🇬🇧 United Kingdom | Local, national |
| 🇺🇸 United States | Local, toll-free |
Availability varies by region and number type. Some countries require regulatory documents before a number can be activated.