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Password management

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Reset your password

If you’ve forgotten your password:
1

Go to the login page

Navigate to the AssistPulse login page.
2

Click 'Forgot password'

Click the Forgot password? link below the login form.
3

Enter your email

Enter the email address associated with your account.
4

Check your email

You’ll receive a password reset link. Click it to set a new password.
The reset link expires after a limited time. If it’s expired, request a new one.

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Change your password

If you’re already logged in and want to change your password:
  1. Go to Settings → Profile.
  2. Use the password change option.
  3. Enter your new password and confirm.

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Account deletion

Account deletion is permanent and cannot be undone. All your data — agents, call history, knowledge bases, and settings — will be permanently removed.
To delete your account:
  1. Go to Settings → Profile.
  2. Scroll to the bottom and click Delete account.
  3. Confirm the deletion.

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What happens when you delete your account

  • All agents are permanently deleted
  • All call history and transcripts are removed
  • All knowledge base documents are deleted
  • Phone numbers are released back to the provider
  • Active subscriptions are cancelled
  • You will be signed out immediately
If you have an active paid subscription, it’s recommended to downgrade to the free plan first to avoid being charged for the current period.

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Data security

AssistPulse takes data security seriously:
  • All data is encrypted in transit (TLS/HTTPS)
  • Database access is protected by row-level security
  • API keys and secrets are stored securely
  • Authentication is handled via industry-standard protocols