> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assist.fm/llms.txt
> Use this file to discover all available pages before exploring further.

# Regulatory documents

> Upload identity and address documents required for certain phone numbers.

## Why are documents required?

Telecommunications regulations in many countries require identity verification before a phone number can be assigned. This is to prevent fraud and ensure compliance with local laws.

## When are documents needed?

Documents are required when:

* You purchase a **local number** in certain countries (e.g. Germany, France)
* The number type has specific regulatory requirements
* Telnyx flags the number as requiring verification

> [!NOTE]
>
> You'll see regulatory requirements listed when browsing available numbers. Numbers without requirements can be used immediately after purchase.

## Uploading documents

**1. Check your order status**

Go to **Settings → Telephony**. Orders requiring documents will show a status indicator.

**2. Upload required documents**

Click on the order and upload the requested documents:

* **Identity document** — scan or photo of passport, ID card, or driver's license
* **Address proof** — recent utility bill, bank statement, or government correspondence

**3. Wait for approval**

Documents are submitted to the telephony provider for review. This typically takes 1-3 business days.

**4. Number activation**

Once approved, your phone number is activated and starts receiving calls.

## Document requirements

> [accordion] Identity documents
>
> Accepted formats:
>
> * Passport (all countries)
> * National ID card (EU countries)
> * Driver's license (select countries)
>
> The document must be:
>
> * Valid (not expired)
> * Clearly legible
> * Full page visible (no cropped corners)

> [accordion] Address proof
>
> Accepted formats:
>
> * Utility bill (gas, electric, water) — less than 3 months old
> * Bank statement — less than 3 months old
> * Government letter — less than 6 months old
>
> The document must show:
>
> * Your full name
> * Your address
> * Date of issuance

> [!WARNING]
>
> Blurry, cropped, or expired documents will be rejected. Make sure scans are high quality and all information is readable.


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