> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assist.fm/llms.txt
> Use this file to discover all available pages before exploring further.

# Transcripts

> Access and review full call transcripts.

## How transcripts work

When transcription is enabled on your agent, every call is transcribed in real time using OpenAI's Whisper model. The transcript captures both sides of the conversation:

* **Caller** — what the person calling said
* **Agent** — what your AI agent said

## Viewing transcripts

1. Go to your call history.
2. Click on a specific call.
3. The transcript appears in the detail view as a readable conversation.

## Transcript accuracy

Transcript accuracy depends on several factors:

* **Audio quality** — clear audio produces better transcripts
* **Language** — setting the correct transcription language improves accuracy
* **Background noise** — the noise reduction setting on your agent helps
* **Speaking pace** — very fast or unclear speech may reduce accuracy

> [!TIP]
>
> If you notice frequent transcription errors, try setting a specific **transcription language** on your agent instead of relying on auto-detection. This significantly improves accuracy for non-English calls.

## Using transcripts for improvement

Transcripts are your best tool for improving agent performance:

1. **Read regularly** — review a sample of transcripts weekly
2. **Spot patterns** — identify questions the agent answers poorly
3. **Update instructions** — add guidance for common scenarios
4. **Expand knowledge** — add documents covering topics callers ask about
5. **Adjust voice settings** — if callers seem confused, try adjusting speed or voice

> [!NOTE]
>
> Transcription must be enabled in your agent's [voice and speech settings](https://docs.assist.fm/agents/voice-and-speech) to generate transcripts.


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