> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assist.fm/llms.txt
> Use this file to discover all available pages before exploring further.

# Call history

> View and manage your complete call log.

## Viewing call history

Your dashboard shows a complete list of all calls handled by your agents. Each entry displays:

| Column | Description |
| - | - |
| **Date & time** | When the call was received |
| **From** | The caller's phone number |
| **To** | Your agent's phone number |
| **Agent** | Which agent handled the call |
| **Duration** | Call length in minutes and seconds |
| **Status** | Call outcome (completed, transferred, missed) |
| **Sentiment** | AI-analyzed caller sentiment |

## Filtering and searching

Use the filters above the call list to narrow results:

* **Agent** — show calls for a specific agent
* **Date range** — filter by time period
* **Search** — search by phone number or transcript content

> [!TIP]
>
> Click on any call to open the detail view with the full transcript, summary, and metadata.

## Call detail view

Clicking a call opens a detail dialog showing:

* **Summary** — AI-generated summary of the conversation
* **Transcript** — full text of the conversation
* **Sentiment** — overall caller sentiment (positive, neutral, negative)
* **Duration** — precise call length
* **Token usage** — input and output tokens consumed
* **Metadata** — call SID, timestamps, agent info

## Test calls

Calls made using the browser microphone test feature are marked as **test calls** in the history. They use test minutes (separate from production minutes) and are visually distinguished in the list.

> [!NOTE]
>
> Test calls have the same transcription and analysis features as production calls.


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