> ## Documentation Index
> Fetch the complete documentation index at: https://docs.assist.fm/llms.txt
> Use this file to discover all available pages before exploring further.

# Call analysis

> AI-generated summaries and sentiment analysis for every call.

## Automatic analysis

After each call ends, AssistPulse automatically analyzes the transcript using AI to generate:

* **Summary** — a concise overview of what was discussed and any actions taken
* **Sentiment** — the overall emotional tone of the caller (positive, neutral, negative)

## Summaries

Call summaries capture the key points of a conversation in a few sentences. They typically include:

* The caller's main question or request
* How the agent responded
* Whether the issue was resolved
* Any follow-up actions (transfers, callbacks promised)

> [!TIP]
>
> Summaries are great for quickly scanning your call history without reading full transcripts. They appear directly in the call list view.

## Sentiment analysis

Sentiment is classified into three categories:

| Sentiment | Meaning |
| - | - |
| 🟢 **Positive** | Caller was satisfied, friendly, or happy with the interaction |
| 🟡 **Neutral** | Standard informational call, no strong emotion |
| 🔴 **Negative** | Caller was frustrated, dissatisfied, or upset |

### Using sentiment data

* **Monitor quality** — a high ratio of negative sentiment calls may indicate issues with your agent's instructions or knowledge base
* **Prioritize follow-ups** — review negative sentiment calls first to identify problems
* **Track trends** — watch sentiment over time to measure improvement

> [!NOTE]
>
> Sentiment analysis requires transcription to be enabled. Calls without transcripts don't receive sentiment scores.

## Analysis pipeline

The analysis runs automatically after each call:

```mermaid theme={null}
graph LR
    A[Call ends] --> B[Transcript saved]
    B --> C[AI summarization]
    B --> D[Sentiment classification]
    C --> E[Summary stored]
    D --> E
    E --> F[Visible in call history]
```

> [!WARNING]
>
> Analysis may take a few seconds after the call ends. The summary and sentiment will appear in the call detail view once processing is complete.


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